Frequently asked questions
Answers to what we hear most. If yours isn’t here, your care team is one message away.
General
Once your case is created you can message your assigned provider any time from Account → Messages. They typically reply within 1–2 business days. For anything non-medical (billing, shipping, account) use the Contact Us form.
Orders & Shipping
Yes — shipping is always included and complimentary. Your medication ships in discreet, temperature-appropriate packaging once your provider approves your plan.
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